Listen
Capture the caller’s live turn as the conversation unfolds.
Live audio
VoiceCore AI · Voice infrastructure
Give every important conversation an intelligent voice.
Configure AI voice agents that answer, call, understand context, take approved action, hand off when needed, and preserve every outcome.
Inbound + outboundWorkspace scopedCRM connectedHuman handoff
Caller“Do you have a consultation available Thursday afternoon?”
Agent“I can check availability now.” I’ll look for Thursday afternoon options.
Context matchedContact found
CRM action readyAvailability
Handoff availableGuardrail armed
The operating loop
One coordinated system from first hello to structured outcome.
VoiceCore keeps the conversation, workspace context, approved actions, response, and operational record in one continuous call flow.
Understand
Combine the conversation with workspace knowledge and contact context.
Context engineAct
Use only the CRM tools approved for the selected voice agent.
Connected toolsSpeak
Respond in the configured voice, language, opening, and pace.
Voice responseRecord
Preserve transcript, status, outcome, metadata, and analysis.
Call intelligenceAgent builder
Define the voice. Ground the knowledge. Set the boundaries.
Build inbound or outbound agents around a clear personality, workspace context, linked intent, approved actions, call goals, and escalation rules.
Voice agent · ConfigurationDraft saved
Inbound service
Nova · 1.0× pace
“Thanks for calling. How can I help today?”
Services · FAQs · Availability · Pricing context
Appointment reminderFollow-upHigh intent
Book a consultation
Schedule follow-up
Max durationEscalation triggerTransfer number
Personality
Define the prompt, opening message, voice, language, and speaking pace.
Knowledge
Provide product, service, FAQ, pricing, or workspace context.
Intent
Link each agent to the contact classifications it should serve.
Approved actions
Enable only the connected CRM tools appropriate to that agent.
Goals + guardrails
Set the intended outcome, fallback, duration, escalation, and transfer path.
Every direction
Answer demand. Initiate follow-up. Use one voice engine.
Route inbound calls by assigned number and initiate outbound calls with the contact context, dynamic variables, and voice agent chosen by your CRM workflow.
Route the right caller to the right agent.
Map a workspace number to an active voice agent, then keep an escalation route available when the call needs a human destination.
01
Assigned number receives the callWorkspace and number mapping identified
Matched02
Active agent begins with contextConfigured opening, knowledge, and tools loaded
Live03
Escalate when configuredTransfer path stays available for the call flow
ReadyTurn CRM intent into a prepared conversation.
Send a CRM-compatible call request with the selected agent, contact, destination, caller ID, and dynamic variables required for the conversation.
01
Contact reaches a call-ready stateAgentPlexus or an approved system initiates
Triggered02
VoiceCore resolves agent + caller IDWorkspace access and default number checked
Prepared03
The outcome returns to operationsStatus, transcript, metadata, and analysis stored
RecordedConnected actions
Move the conversation forward while the caller is still engaged.
Approve the tools each agent may use, then let the call move from question to practical next step without giving the agent unrestricted system access.
Live call · Action console01:42 connected
JSJamie S.Follow-up · Existing contact
01:42Caller
“Thursday afternoon would be best if you have anything open.”
“Thursday afternoon would be best if you have anything open.”
Voice agent
I’ll check the available Thursday afternoon options now.
I’ll check the available Thursday afternoon options now.
Approved tool · Availability
Two Thursday options found
The agent can present the available times and continue toward the configured call goal.
Human handoff
Automate the routine. Keep a human path for the important moments.
Configure escalation triggers and a transfer destination so the live call can move to a human-supported flow when the workspace requires it.
Recognize the handoff signal.
The conversation stays inside its configured goals and guardrails while watching for a transfer condition.
Caller asks for a managerEscalation
Conversation exceeds policy limitGuardrail
Human assistance is requestedTransfer
Receive the live call with context.
The workspace’s call flow can route to a configured human destination rather than leaving the caller trapped in automation.
Caller intentNeeds an exception reviewed
Conversation stateIdentity confirmed · Service identified
Recommended next stepTransfer to customer operations
Call intelligence
Make every conversation usable after the call.
Review workspace call history with transcripts, status, direction, duration, classification, outcome, metadata, and structured post-call analysis.
Follow-up call · Jamie S.
Outbound · 04:18 · Completed
00:06
Voice agentThanks for taking the call. I’m following up about your consultation request.
01:24
CallerThursday afternoon works better for me.
01:31
Voice agentI found two options. Would 2:30 PM or 4:00 PM suit you?
02:02
System actionService booked and call outcome updated.
Structured post-call analysis
Preserve the call intent, operational outcome, and workspace-defined analysis fields.
Call history + filters
Review inbound and outbound calls by status, contact, timestamps, and workspace.
Transcript + metadata
Inspect the stored conversation alongside dynamic variables and call details.
Workspace webhook
Send structured post-call data to the configured operational destination.
Workspace control
Keep people, systems, numbers, and events inside the right workspace boundary.
Use Suite Admin SSO for dashboard access, workspace API keys for machine-to-machine calls, and scoped settings for CRM and post-call delivery.
Suite Admin SSO
Give dashboard users the existing ecosystem sign-in path and workspace context.
Workspace API keys
Authenticate machine-to-machine voice operations without sharing dashboard sessions.
Workspace-scoped data
Keep agents, calls, workflows, phone numbers, and integrations associated with their workspace.
Configured event delivery
Set CRM and post-call webhook destinations from the workspace settings surface.
Workspace · Integration controlConnected
FGFlowGenIQ WorkspaceVoice operations · Production
SSO activeAPI key
vc_live_••••••••••••4f2aActiveCRM base URL
https://crm.flowgeniq.ioScopedPost-call event
/voicecore/call-completedReadyDefault caller ID
Workspace number · OutboundSelectedPhone operations
Manage the workspace number lifecycle from search to release.
Search available inventory, purchase a number, assign the inbound agent or workflow, select a default outbound caller ID, and release the number when it is no longer needed.
Search
Look for available numbers using supported country and area-code filters.
Inventory queryPurchase
Add the selected number to the appropriate workspace telephony scope.
Workspace ownedAssign
Bind the number to an inbound agent, workflow, and call direction.
Routing readySet default
Select the active workspace number used as the default outbound caller ID.
Caller ID selectedRelease
Release the number and preserve the workspace record of that lifecycle action.
Lifecycle complete
VoiceCore AIBuild the voice agent your next conversation needs.
Start with a clear goal, the right workspace knowledge, approved actions, and a human path—then let VoiceCore preserve the outcome.